Contact: appsupportcontact@icloud.com — we read every message.
Email the address above with what you were doing and what happened. Screenshots help. If a styling result looks wrong, tell us which dimension (colour season, body type, archetype, visual weight) and what you expected — that feedback is what improves the analysis.
The profile doesn't feel like me. Every dimension is editable: Profile → the pencil icon. Mera is meant to give a strong first draft, not a verdict, and your edits are what it styles against afterwards.
I've hit my monthly limit. Free includes 10 looks and 2 renders each month, and they refresh on the 1st. Reaching a limit pauses only new styling requests — your wardrobe, saved looks, wear tracking, editing, and sharing all keep working. Premium raises the limits; it doesn't unlock features.
How do I cancel Premium? iOS Settings → your name → Subscriptions → Mera. Cancelling leaves everything you've already made in place.
Restore a purchase. Open the plan screen in the app and tap "Restore purchases".
Where do my photos go? To Mera's servers and from there to the AI providers named in the privacy policy, which also lists what each one does. They're processed to produce your result and are not stored on our servers; your wardrobe and profile live on your device and in your personal iCloud. You can stop all of it in Profile → Settings → "Send my photos for cloud styling".
Delete my data. "Start over" in Settings rebuilds your profile on-device. Profile → Settings → Delete my server data removes the record for your device's anonymous id and everything keyed to it immediately; we keep only refund-fraud records tied to Apple transactions, which we are required to retain. Using a styling feature afterwards creates a fresh anonymous record for your device; nothing is stored again until then. Your closet, looks and profile stay on your phone and in your iCloud. You can also email appsupportcontact@icloud.com.